Review and reputation management for medical practices
More five-star reviews from happy patients, thoughtful replies to every review, and a reputation that turns people comparing practices into booked appointments.
Reviews decide who gets the call
Before patients book, they read reviews. A practice with a strong, steady stream of recent five-star reviews wins the call over one with a handful of old ones, even when the care is just as good. Reviews also shape whether Google shows you in the map results and whether AI assistants describe you as a trusted choice.
More reviews from the patients who already love you
Most happy patients never leave a review because no one asks at the right moment. We set up simple, automated review requests by text and email after visits, with a direct link to your Google profile, so satisfied patients can leave a review in under a minute. Requests follow Google’s guidelines and never filter or pay for reviews.
Thoughtful replies to every review
We draft professional, on-brand replies to new reviews, thanking patients for good ones and handling negative ones calmly, with no patient health details, so future patients see a practice that listens. You approve the approach; we keep it consistent.
Monitoring and early warnings
We monitor Google and the major review sites and flag negative reviews quickly, so your team can resolve issues before they cost you more patients. Monthly reporting shows your rating, review volume and how your reputation compares to nearby practices.
Pairs with AI visibility. Reviews pair with AI visibility and your Google Business Profile. Strong, recent reviews help you win the map results and give ChatGPT, Google AI and other AI assistants the patient trust signals they look for before recommending a practice.
Reviews & reputation questions.
Is it allowed to ask patients for reviews?
Yes. Google allows practices to ask patients for reviews. What it does not allow is paying for reviews or only asking happy patients, so our requests go to patients evenly and never offer incentives.
Can you remove negative reviews?
We cannot remove honest reviews, and no one should promise to. We flag reviews that break Google’s policies for removal, and we help you reply well so the response itself builds trust.
How do you protect patient privacy in replies?
Replies never confirm someone is a patient or mention any health details. We keep them general, professional and in line with your practice’s policies.
How quickly will we see more reviews?
Most practices see new reviews within the first few weeks of turning on requests, and a steady stream after that.
More booked patients, starting with trust.
Tell us where your reputation stands today. We will show how more reviews and better replies fit with getting your practice recommended, and what it would take to turn that trust into booked appointments.